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Consultants and the Spoon

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A lesson on how consultants can make a difference in an organization.
      Last week, we took some friends to a new restaurant,  [FONT="][FONT=Verdana]and[/FONT] [/FONT]noticed that the waiter who took our order carried a spoon in his shirt pocket.  It seemed a little strange. When the busboy brought our water and
  utensils, I observed that he also had a spoon in his shirt pocket.
  Then I looked around and saw that all the staff had spoons in
  Their pockets.  When the waiter came back to serve our soup I inquired, 'Why the
  spoon?'   'Well, 'he explained, 'the restaurant's owner hired Andersen
  Consulting to revamp all of our processes. After several months of
  analysis, they concluded that the spoon was the most frequently
  dropped utensil. It represents a drop frequency of approximately 3
  spoons per table per hour.  If our personnel are better prepared,
  we can reduce the number of trips back to the kitchen and save 15
  man-hours per shift.'
  As luck would have it, I dropped my spoon and he replaced it with
  his spare.  I'll get another spoon next time I go to the kitchen instead of
  making an extra trip to get it right now.' I was impressed.
  I also noticed that there was a string hanging out of the waiter's fly.
  Looking around, I saw that all of the waiters had the same string
  hanging from their flies. So, before he walked off, I asked the
  waiter, 'Excuse me, but can you tell me why you have that string
  right there?'  'Oh, certainly!' Then he lowered his voice. 'Not everyone is so
  observant.  That consulting firm I mentioned also learned that we can save
  time in the restroom.  By tying this string to the tip of our you-know-what,
  we can pull it out without touching it and eliminate the need to wash our
  hands, shortening the time spent in the restroom by 76.39%.
  I asked quietly, 'After you get it out, how do you put it back?'
  'Well,' he whispered, 'I don't know about the others, but I use
  the spoon.'


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